Privacy & Cookies

PRIVACY POLICY & COOKIES NOTICE UPDATED ON 13th October, 2022

INTRODUCTION

This Privacy Notice explains the types of personal data we may collect when you interact with us. It also explains how we store and handle that data, and keep it safe. It’s likely that we’ll need to update this Privacy Notice from time to time.

GENERAL DATA PROTECTION REGULATION (GDPR)

The law on data protection sets out the circumstances companies can legitimately collect your personal data, how this data can be used, how and how long it is stored and what rights you have in regard to your personal data.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

YOUR CONSENT

By using our site, you consent to our privacy policy. If we decide to change our privacy policy we will post those changes, with an updated modification date.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

WHAT DO WE USE YOUR PERSONAL INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

• To personalise your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To send periodic emails (if you have previously opted in to receive these)

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each emailed newsletter.

CONTRACTUAL OBLIGATIONS

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example:

When you order from us, we will need to collect your address and mobile telephone number, and will need to pass them to our courier.

When you order, and ask for the goods to be shipped to your address.

CONSENT

In specific situations, we collect and process your data with your consent.

For example:

• When you tick a box on our website to receive marketing communications.
• When you give your email address so we can send you email communications, or receive invites to our events.

When collecting your personal data, we’ll always make clear to you which data is necessary and which is optional. You can opt out of receiving marketing communications from us at any time.

LEGAL COMPLIANCE

If the law requires us to, we may need to collect and process your data.

For example we can pass on details of people involved in fraud or other criminal activity to law enforcement.

LEGITIMATE INTEREST

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example:

• If you have opted into marketing communications from us, we may use your purchase history to send you or make available personalised offers, either by email or direct mail.

WHEN DO WE COLLECT YOUR PERSONAL DATA?

WEBSITE

When you make an online inquiry on www.samiakamar.com website and when you place an order with us.

We will hold your name, prefix, billing/delivery address, orders and receipts, email and telephone number.
When you sign up for marketing communications.
When you contact us with queries, complaints etc.
When you comment on or review our products.

ON THE PHONE

Telephone orders require us to take your details such as address, payment details, email and telephone number in order to process your order.

AT TRUNK SHOWS & EVENTS

When you specifically request us to inform you when a product is back in stock.

When you give us your email address so we can send you email communications, or receive invites to our events.

Location of events may have CCTV systems operated for the security of both customers and staff. These systems may record your image during your visit.

WHAT SORT OF DATA DO WE COLLECT?

• Name, address, order detail and payment information during a purchase.
• Details of your visits to our website, and which site you came from to ours.
• Your comments and product reviews.
• Your image may be recorded on CCTV when you visit the trunk shows & events.

To deliver the best possible web experience, we and third party providers collect technical information about your internet connection and browser as well as the country in which your computer is located, the web pages viewed during your visit, the products you clicked on, and any search terms you entered, how you were referred to us (eg email, search engine). This information may be collected even if you do not register an account with us.

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

WHY DO WE USE YOUR DATA?

To fulfil your purchase. If we don’t collect your personal data during a purchase, we won’t be able to process your order and comply with our legal obligations. Your details need to be passed to a third party to deliver the product that you ordered, and we keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds. Your payment information will be checked to prevent fraudulent transactions, and to safeguard you and Samia Kamar Ltd. against fraud.

We use cookies on the website to ensure you are shown products we think will be of most relevance to you. Find out more about cookies on www.allaboutcookies.org. Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction www.allaboutcookies.org. Please note however that turning off cookies will restrict your use of our website.

To respond to your queries, including when a product comes back in stock.

If you have opted in to receiving marketing communications, we will use your personal data, preferences and details of your transactions to keep you informed by email, web and direct mail about special offers, discounts, promotions, events, and so on.

To comply with our contractual or legal obligations to share data with law enforcement.

The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

Of course, you are free to opt out of hearing from us by any channel at any time.

HOW LONG WILL WE KEEP YOUR PERSONAL DATA?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We sometimes share your personal data with trusted third parties.

For example, delivery couriers, for fraud management, to help us personalise our offers to you and so on.

We provide only the information they need to perform their specific services. For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.

We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

We may sell Samia Kamar Ltd, and this may involve the transfer of divisions or the whole business to new owners. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this Privacy Notice.

WHAT ARE YOUR RIGHTS OVER YOUR PERSONAL DATA?

You have the right to request:

• The correction of your personal data when incorrect, out of date or incomplete. For example if you unsubscribe from marketing communications.
• That we stop any consent-based processing of your personal data after you withdraw that consent.

If we choose not to action your request we will explain to you the reasons for our refusal.

CHECKING YOUR IDENTITY

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

COOKIES

Protecting our clients is at the heart of everything we do at Samia Kamar Ltd. and protecting your information is no exception. Samia Kamar Ltd This means that any cookies used on our site will not contain personally identifiable information about you. However, we do use cookies on our website to help make your visits more effective, so we’d like to explain more about how and why we use them.

DO WE USE COOKIES?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information).

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

COOKIES WE USE

• Session cookies that are deleted after each visit.
• Persistent cookies that remain in place across multiple visits to our site.
• Some of these cookies are essential and some are non-essential.

HOW WE USE COOKIES

Certain cookies are necessary in order for you to use our website. These are used ‘in-session’ each time you visit and then expire when you leave the site. They are not stored on your computer and they do not contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you are able to carry out on our site. For more information about how to disable cookies in your browser please visit the About Cookies Website.

SESSION COOKIES

These enable you to carry out some essential functions on our site, such as maintaining log in details for the session or a transaction. They also help by minimising the need to transfer information across the internet. They are not stored on your computer and they expire when you terminate your browser session.

YOU CAN ACCEPT OR BLOCK COOKIES

By using our website you agree that we can place cookies on your device.

You can block any cookies from any website through your browser settings. For more information about how to disable cookies in your browser please visit the About Cookies Website.

If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

FIND OUT MORE

You’ll find more information about cookies at www.allaboutcookies.org, which gives details on how to delete cookies from your computer. For information on how to do this on your mobile phone browser, please see your handset manual. Most browsers are configured to accept, control or sometimes even disable cookies through the settings. We remind you that disabling cookies may affect the functioning of the website and/or limit the service we offer.